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GoFluxTv Refund Policy

Last updated: October 30, 2026

This page explains when you can get a refund for a GoFluxTv plan, what isn't refundable and how to ask. GoFluxTv plans are digital services: once your login has been used to watch, the service counts as delivered.

The 15-day refund window

You can ask for a refund within 15 days of your purchase. After 15 days, we can't offer a full refund or an exchange.

Within those 15 days, a refund is possible when at least one of these applies:

  • Login not used: your login details were sent to you but were never used to log in or to stream anything.
  • Service not working: a technical problem stops you from streaming, and our support team can't fix it within a reasonable time after you contact us (typically 24 to 48 hours).
  • Duplicate or wrong order: you ordered the same plan twice, or picked the wrong plan by mistake, and you haven't used it.
  • Payment you didn't authorize: you didn't make or approve the payment (we may ask for proof).

Longer outages on multi-month plans

On plans longer than one month, if a verified service interruption lasts more than 72 consecutive hours, we may offer a partial refund or a credit. This doesn't apply to an interruption caused by your internet connection, your device, your app settings or restrictions where you are.

What isn't refundable

  • subscriptions that have been activated and used to stream content;
  • reseller credits;
  • expired plans.

How to ask for a refund

Within 15 days of your purchase, message our team on WhatsApp through the contact page and send:

  • your order details or payment receipt;
  • the WhatsApp number or email you ordered with;
  • your device and the player app you use;
  • a short description of the problem, with screenshots if you can (never one showing your password).

The team first tries to fix the problem with you (connection, app settings, device). If it can't be fixed promptly and your request is eligible, the refund is approved.

How refunds are paid

We confirm in the chat whether your refund is approved. Approved refunds go back to the payment method you used. Banks and payment providers usually take 3 to 10 business days to show the refund on your account. If it hasn't appeared after that, check with your bank or payment provider first, then message us.

Changing plans

An activated subscription can't be exchanged. If you want a different plan before your login is used, message the team and we'll help you switch where possible.

Chargebacks

If something is wrong with your order, please contact us first: most problems are quickly solved in the chat.

No automatic renewal

Every plan (3, 6 or 12 months on one screen, or a 12-month plan for 2, 3 or 4 screens) is a one-time payment. Nothing renews by itself, so there is no renewal charge to refund. Prices are on our pricing page, and you can ask for a free demo before you buy.

Your legal rights

This policy doesn't affect any consumer rights you have under the law where you live.

Contact

For any question about refunds or your order, use our contact page to reach the team on WhatsApp.